Refund Policy

Last Updated: February 18, 2025

At Secret Love Spells , we stand behind the quality of our holistic life guidance and wellness coaching services. This Refund Policy outlines the conditions under which refunds may be requested and processed.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of service delivery. If you are not satisfied with your guidance service, you may request a refund within 30 days of receiving your personalized guidance.

Eligibility Requirements

To be eligible for a refund, your request must meet the following conditions:

• Request is made within 30 days of service delivery
• Services have not been fully consumed, read, or used
• You have not violated our Terms of Service
• You do not have a history of multiple refund requests that suggest abuse of our guarantee

2. When Refunds Are Not Available

Refunds will not be issued in the following circumstances:

• Request is made more than 30 days after service delivery
• Services have been fully delivered, consumed, read, or used
• You have violated our Terms of Service
• Multiple refund requests suggest abuse of our satisfaction guarantee
• Change of mind or personal circumstances after using the service

3. Partial Refunds

For multi-part services or packages, we may offer partial refunds at our discretion based on the portion of services delivered and consumed.

Partial refund amounts will be determined on a case-by-case basis and are subject to our review and approval.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@hissecretdesire.com with "Refund Request" in the subject line
2. Include the following information:
   • Your full name and email address used for purchase
   • Order number or transaction ID
   • Date of purchase and delivery
   • Brief reason for your refund request
3. We will review your request and respond within 24-48 hours
4. If approved, your refund will be processed within 5-7 business days

5. Refund Processing

Timeline

Approved refunds will be processed within 5-7 business days of approval. Depending on your bank or credit card company, it may take an additional 3-10 business days for the refund to appear in your account.

Method

All refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

Notification

You will receive an email confirmation once your refund has been processed.

6. Chargebacks and Disputes

If you have a concern about a charge, please contact us at support@hissecretdesire.com before initiating a chargeback with your bank or credit card company.

We are committed to working with you in good faith to resolve any billing issues or concerns.

7. Exceptions

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund that falls outside this policy, please contact us at support@hissecretdesire.com with a detailed explanation.

We will review your request on a case-by-case basis. All decisions are final and at our sole discretion.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

We are committed to providing excellent customer service and will work with you to resolve any issues.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.